Skip to content
Knightide
Help + Support

Find the right answer, route or person

Search public guidance or sign in for account-specific help. Never send a password, full generated key or unnecessary health information.

Service status loads hereLast updated automatically · View status history
Browse support

Start with the topic

Each route includes common questions, troubleshooting steps and a contact path when self-service is not enough.

Account

Sign in, verification, generated keys and recovery

Subscription

Plans, renewals, cancellation and entitlements

Training

Sessions, Human Trainer, AI Trainer and progress

Events

Tickets, broadcasts, replay and moderated chat

Devices

Downloads, compatibility, permissions and sync

Payments

Checkout, receipts, failed charges and refunds

Partnerships

Eligibility, enquiries, applications and access

Accessibility

Captions, adaptive formats and assistance

Popular questions

Quick answers

Account-specific status is visible after sign in.

I paid but cannot enter Dashboard
Confirm the checkout email, open the verification link and use your generated key only if prompted. Then retry the member gateway.
Camera-assisted movement checks are unavailable
Check device capability and permission, improve lighting or framing, or continue with the accessible non-camera alternative.
My event stream has no sound or captions
Check stream controls, device audio routing and the event listing. Contact event support if a listed feature is missing.
My training did not synchronize
Confirm the same account, connectivity and sync choice. Offline progress may upload after reconnection.
How do I change or cancel my plan?
Sign in, open Membership, review the billing date and choose Change plan or Turn off renewal.
Where is my partnership application?
Sign in to the protected Partnerships utility using the applicant account associated with your enquiry.
Contact options

Choose the support path that fits

Response times are estimates, not emergency commitments.

Member chat

Signed-in support for account, training, event and device issues.

Usually within 5 minutes · 08:00–22:00
Sign in to chat

Email support

For public questions, attachments and non-urgent account requests.

Usually within 1 business day
Email support

Access assistance

Request a format, report a barrier or plan event and training access.

Priority route · Choose contact method
Request assistance

Knightide is not an emergency service. For immediate danger, a medical emergency or an urgent safeguarding concern, stop training and contact local emergency or appropriate specialist services.

Open safety guidance